Shipping & Returns
Shipping Information:
To start a return for store credit or exchange, visit our return portal here.
*Free shipping is offered on all orders over $100 within the continental United States.
*Orders under $100 are shipped at a flat rate of $8
*International, Hawaiian and Canadian shipping will be calculated separately.
*UPS can not deliver to PO Boxes.
*Items that are purchased will be shipped within 1-3 business days excluding weekends and holidays. All packages will have a tracking number emailed to you once your items are shipped. Once a package has been handed to the shipping carrier, we cannot be held responsible for delayed or lost packages.
*We also cannot be held responsible for shipping delays due to things beyond our control such as hazardous weather or other service interruptions that affect mail delivery.
*We will not be held liable for incorrect shipping addresses entered by the customer during the checkout process. Please make sure your shopping address is correct and that all pertinent information, such as the house number, suite number, or apartment number are included and are correct.
Return Information:
We have a 14 day return policy, which means you have 14 days after purchasing your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items can not smell like perfume or body odor. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at beadbloom123@gmail.com or request a return through your customer account. Click here to access your customer account. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at beadbloom123@gmail.com.
We hope that you love your purchase, but do understand that returns are sometimes needed. We would love to accommodate you by accepting your return in the form of a store credit. Our return policy states that you can return items within 2 weeks from the original date of purchase as long as they are unworn, do not have stains or odors, have their original tags, and you have your original receipt. All holiday and seasonal items are not eligible for returns. Your credit will be applied for the price of the item and will not include any shipping and handling charges.
We strive to prove the absolute best quality and service. If an item arrives to you in damaged or defective condition, please contact us within 3 days from the original date of purchase and let us know. Please include a picture of the defect and your order number (found at the bottom of every receipt). We will email or call you with instructions for the return for a full refund. The item must arrive back to the shop within 14 days of the original purchase.
Items that are eligible for return:
Items NOT eligible for Return:
Items that were discounted 50% or more are considered FINAL sale. No exceptions. Black Friday, Pink Friday, Small Business Saturday, any other special holiday sales, and doorbusters are considered FINAL SALE. If a Final Sale item is shipped back to us, the item will be marked “Return to Sender” and returned to the sender by the shipping carrier at the expense of the customer.
If you do return an item
*We do recommend that you ensure your package before sending it back. USPS, UPS, and FEDEX sometimes lose packages. Bead Bloom Boutique is not liable for items that are lost in transit.
*Return shipping costs- The customer is responsible for all return shipping costs.
*Please allow 7 business days for us to process your return after it has been received.
*Exchanges- to exchange an item, please send us a message with the change in size or color. If the item is available in the requested size or color, we will make the exchange for you. If the requested item is unavailable, we can issue you a store credit.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products and all undergarments). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, all Holiday themed items, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
